The Ordinary Salicylic Acid 2% Masque 50ml

Where are you located?

Beauty Hub is an online only beauty store in Nairobi, Kenya. You can browse, check availability and order products from our website.

Do you have a physical shop?

No, we are an online only beauty store. You can browse, check availability and order products from our website.

How do I place an order?

On the product’s page, click “Shop Now" to add the item to your shopping cart. Click “View Cart” to proceed with checkout. Provide your delivery details and pay to complete the ordering process. 

When will I receive my Order?

Delivery takes 1-2 business days for "Available in Stock" items and 14-21 days for products on "Pre-Order". Please check the estimated delivery date displayed on each product's page for an idea on when you'll receive your order.

How do I pay for my order?

We accept payments via Mobile Money. You pay when placing your order.

Can I Pay on Delivery?

Unfortunately, we do not offer payment upon delivery. Payment is required when placing your order through our website.

Are the products genuine/original?

Yes, we get our stock directly from manufacturers or their authorized distributors. You are assured of quality and authentic products.

What is your return policy?

We do not accept returns or provide exchanges once the order has been dispatched. Please contact us if there's any problem with your order.

What's the guarantee i'll receive my order?

Trust and honesty is very important to us. We pledge to provide you with genuine products in the condition advertised and quality promised. We provide truthful details regarding our products and services so you know what to expect. Our goal is to offer you the best online shopping experience!

If you have any questions/concerns before, during or after placing an order, please contact us through phone, WhatsApp or email for assistance.