Beauty Hub (beautyhub.co.ke) is a Kenyan business that operates this website. Throughout the site, the terms “we”, “us” and “our” refer to Beauty Hub. By using our website and/or purchasing something from us, you engage in our “Service” and agree to accept all terms, conditions, policies, and notices stated here.
PRODUCTS OR SERVICES
We do not own or manufacture the products displayed on our website; they are supplied by third-party vendors. While we strive to display products as accurately as possible, we cannot guarantee that the images fully reflect the products, and the actual product and packaging may vary slightly.
We reserve the right to limit the quantities of any products and services that we offer, and prices and descriptions for our products are subject to change without notice. We do not warrant that the quality of any products and services purchased will meet your expectations.
We do not guarantee that the products and services sold on our website will work as stated, and results may vary for different users. We do not provide any warranties or guarantees regarding the efficacy of the products and services, and any claims made by third-party vendors are not endorsed by us.
It is recommended that you conduct your own research before purchasing any products or services.
PRICES AND PAYMENTS
Product prices (which may or may not include applicable taxes) will be indicated on product and order pages when you place your order. You are solely responsible for all legal and regulatory obligations, including tax obligations, arising from placing an order on our website.
We accept payment for the Service through designated modes of payment indicated on our website.
ORDERS AND DELIVERY
You shall order and pay for products and services using the procedure specified on our website. During the ordering process, we will inform you when we expect to deliver the products and services.
We are not responsible for delays outside our control, such as those caused by suppliers or couriers. If there is a delay, we will contact you as soon as possible to let you know.
If you provide an incorrect or old address, you are fully responsible for any additional shipping or address correction fees charged by the shipping company, as well as a fee if we need to fill and process a replacement order. No refunds or replacements will be issued for items mistakenly delivered to the wrong address.
If you refuse your shipment or reshipment, or we are unable to contact you to arrange delivery or collection, the amount paid for the order will be refunded to your account less any delivery fee paid. Shipping and delivery charges are not refundable.
We may ship large orders in increments to reduce shipping costs. Large orders are not guaranteed to all arrive on the same day, and we will send updates on anticipated delivery as they are available.
Some products on our website may be available for pre-order. By placing a pre-order, you agree to pay the full amount of the product, including shipping and handling fees, upfront. Pre-orders are shipped and delivered within 14-21 business days from the date of purchase, subject to availability and unforeseen circumstances.
We will do our best to keep you updated on the estimated shipping and delivery date. However, we are not responsible for any delay or loss beyond our control, including but not limited to manufacturing delays, shipping delays, or other unforeseen circumstances.
You may cancel your pre-order and request a refund within 24 hours after placing the order. After 24 hours, you cannot cancel a pre-order, request a refund or exchange an item.
Please note that any other products you purchase with a pre-order item will be shipped together once the pre-order item becomes available. If you want to receive your other items earlier, please place a separate order.
CANCELLATIONS & ORDER CHANGES
All orders are final and cannot be canceled or altered once the order is processed and dispatched. Please review your order carefully before completing your purchase.
Beauty Hub reserves the right to refuse service to anyone for any reason.
In the event of conflicting interests, disputes, or policy violation, Beauty Hub reserves the right to refuse future service and refund monies paid by the customer (unless order has already been filled and/or shipped) without notice.
Beauty Hub reserves the right to cancel pending orders due to failure/refusal to review/agree to our terms and conditions, suspicious activity/unverified and unconfirmed accounts, and conflicts.
REFUND & RETURNS POLICY
All sales are final, and we do not accept returns, refunds, exchanges, or replacements unless the products are damaged during transit. If your products are damaged, please inform us within 7 business days of receiving your order.
PERSONAL & ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our shop.
You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.
You are solely responsible for keeping your passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such passwords or accounts.
We are not responsible for any loss or damage incurred as a result of your failure to comply with this section.
By using our website, you agree to receive promotional information from us. You can opt-out of receiving promotional messages at any time.
By using our website, you allow us to use your personal information to provide our services. You also grant us the authority to provide such information to third-party suppliers and providers who we may engage to provide our services.
USER COMMENTS, FEEDBACK AND SUBMISSIONS
By sending us any comments, suggestions, reviews, feedback, proposals, plans, or other materials (“comments”), you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violate any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
We strive to provide accurate and up-to-date information on our website and in the Service, but occasionally, there may be information that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time, we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Beauty Hub, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.
You agree to indemnify, defend, and hold Beauty Hub and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
We may terminate this agreement at any time without notice if you fail to comply with any term or provision of these Terms of Service or if we suspect that you have failed to do so. In such cases, you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in respect of the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW AND DISPUTE RESOLUTION
These terms are governed by and construed in accordance with the laws of Kenya.
Any dispute arising between us from these terms shall be resolved by mutual negotiation and settlement within fourteen (14) days of the notification of a dispute by either party. If a settlement cannot be reached, either party may refer the dispute to arbitration by qualified Arbitrators.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
If you have any questions about these Terms of Service, please contact us