Shopping & Orders
How do I place an order?
On the product’s page, click “Shop Now” or “Pre-Order” to add the item to your shopping cart. Click “View Cart” to proceed with checkout. Provide your delivery details and pay to complete the ordering process.
Where are you located?
Beauty Hub is an online only beauty store in Nairobi, Kenya. You can browse, check availability and order products from our website.
Do you have a physical shop?
No, we are an online only beauty store. You can browse, check availability and order products from our website.
How do I pay for my orders?
We accept payments via Mobile Money. You pay when placing your order and payment details are displayed on the checkout page.
What is the guarantee i’ll receive my order?
Trust and honesty is very important to us. We pledge to provide you with genuine products in the condition advertised and quality promised. We provide truthful details regarding our products and services so you know what to expect. Our goal is to offer you the best online shopping experience!
If you have any concerns with placing an order, please contact us through phone, WhatsApp or email for assistance.
How do I know you have received my order?
After placing your order, you will receive an e-mail from Beauty Hub to confirm we have received your order.
Shipping & Delivery
When will I receive my order?
Delivery takes 1-2 business days for “In Stock” items and 14-21 days for products on “Pre-Order”. Please check the estimated delivery date displayed on each product’s page for an idea on when you’ll receive your order.
How do I track my order?
We will let you know, through text, once your order is dispatched. You can also check the status of your order by sending your order number to support(at)beautyhub.co.ke
What is your return policy?
We do not accept returns or provide exchanges once the order has been dispatched. Please contact us if there’s any problem with your order.
Can I change the delivery address?
We can’t change the delivery address once the order is dispatched. Please provide the correct delivery address when placing your order.
I’ve received an incorrect item
We apologize if you have received an incorrect item. Please contact our Customer Care Team at support(at)beautyhub.co.ke with a picture of the product and we will get back to you asap!
I have not received my order
Kindly call, text, WhatsApp or drop us an email if you have not received your parcel 3 days past the scheduled delivery date for assistance.