Shopping & Orders

How do I place an order?

Click on an item, then select “Order Now”  to add the product to your shopping cart. Select “View Cart” to proceed with checkout. Key in the delivery details and make payment to compete the order process.

Where are you located?

Beauty Hub is an online beauty store in Nairobi, Kenya. and we don’t have a physical shop. Once you place an order, it’ll be delivered to your address or you can opt to collect from any of our pick-up centers in Kenya.

How do I pay for my orders?

We accept payments via Mobile Money, major Credit / Debit cards such as Mastercard, VISA and American Express.

How do I know that you are a reputable business? I have been “cheated” by other online shops

The quality of our customer service and products speak for themselves as well as our pledge to offer the best online shopping experience. Purchasing from our web store is an option and we do not “persuade” customers to do so. We do however provide truthful details regarding our products and services so that customers know what to expect and what not to expect. Customers who have any concerns with placing an order for items are advised not to do so.

Trust and honesty is very important to us and just as you would like assurance that we will provide you with products in the condition advertised and quality promised, we also must trust that you are an honest and reasonable customer that will maintain a professional and communicative relationship with our company.

Can I amend and/or cancel my order?

Unfortunately, this is not possible for now. Our system is set in real time and your order is processed as soon as you check out and make payment. We advise you to check your order before placing it and make sure you are certain before making payment.

How will I know if my order has been received?

After you place an order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. Alternatively, you can Log In to check the status of your order.

Shipping & Delivery

How long will it take for me to receive my order?

We offer two different delivery options: Express (Same Day) Delivery and Normal Delivery.

Express (Same Day) delivery is available 5 days a week (Monday to Friday, excluding holidays) in Select Areas within Nairobi.

Normal delivery take 1-2 business days (excluding Sunday and public holidays). Please note that this is a standard delivery schedule and is provided as an estimate only, it is not a guarantee.

How can I track my delivery?

Once the order has been dispatched, a message confirmation will be sent to you. You may check and track the delivery status of your orders with us by sending your order number to hello (at)

Do you accept returns, exchanges, or issue refunds?

All products purchased from our website are considered specialty, customized items and we do not provide exchanges, accept returns or issue refunds.

Can I change my DELIVERY address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is dispatched. Therefore, please ensure you provide the correct delivery address.

I’ve received a defective/incorrect item, what should I do?

We apologize if you have received a defective/incorrect item from us. Please contact our Customer Care Team at hello (at) with a snapshot of the product and we will get back to you as soon as we can.

I have not received my parcel, what should I do?

Kindly call us or drop an email to our Customer Care Team at hello(at) if you have not received your parcel after 7 working days and we will assist you accordingly.