Welcome to Beauty Hub, your premier online destination for all your beauty needs in Nairobi, Kenya.

Whether you're looking for the latest skincare products, makeup essentials, or haircare solutions, Beauty Hub has you covered. Here are some commonly asked questions regarding shopping, orders, shipping, and delivery to enhance your shopping experience with us.

Shopping & Orders:

  • How do I place an order? To place an order, simply visit the product page and click on "Shop Now" or "Pre-Order" to add the item to your cart. Proceed to the checkout by clicking "View Cart", where you'll provide your delivery details and make your payment to complete the ordering process seamlessly.
  • Where are you located? Beauty Hub operates exclusively as an online beauty store based in Nairobi, Kenya. You can explore our extensive range of products, check availability, and place orders conveniently through our website.
  • Do you have a physical shop? No, we do not have a physical store. Our operations are solely conducted online, offering you the flexibility to browse, shop, and order your favorite beauty products from the comfort of your home.
  • How do I pay for my orders? We accept payments via Mobile Money. Simply follow the instructions provided during the checkout process to make your payment securely.
  • What is the guarantee I'll receive my order? At Beauty Hub, we prioritize trust and transparency. Rest assured, we pledge to deliver genuine products in the condition advertised, ensuring the quality meets your expectations. If you encounter any concerns during the ordering process, our dedicated support team is readily available to assist you via phone, WhatsApp, or email.

Shipping & Delivery:

  • When will I receive my order? Delivery timelines vary depending on the product's availability. "In Stock" items typically arrive within 1-2 business days, while products on "Pre-Order" may take 10-14 business days. For precise delivery estimates, refer to the estimated delivery date displayed on each product page.

  • How do I track my order? Upon dispatch, we'll notify you via text. Additionally, you can track the status of your order by sending your order number to [email protected].

  • What is your return policy? We do not accept returns or provide exchanges once an order has been dispatched. However, should you encounter any issues with your order, please don't hesitate to reach out to us for assistance.

  • Can I change the delivery address? Unfortunately, we are unable to modify the delivery address once the order has been dispatched. Please ensure the accuracy of your delivery details during the checkout process.

  • I’ve received an incorrect item If you've received an incorrect item, kindly contact our Customer Care Team with a picture of the product at [email protected], and we'll promptly address the issue.

  • I have not received my order Should you not receive your parcel three days past the scheduled delivery date, please reach out to us via call, text, WhatsApp, or email for further assistance.

At Beauty Hub, we're committed to providing you with the best online shopping experience, ensuring convenience, reliability, and exceptional service every step of the way.